Flora D'Lite takes customer satisfaction very seriously.
Compensation and Refund Policy
Your satisfaction is our priority, with a 100% Customer Satisfaction Guarantee with every flower arrangement and gift we deliver to your beloved ones! If - for any reason - you are not satisfied with the arrangement that we have delivered, we will analyze the matter and revert with a possible solution at the earliest. You may be offered a replacement or refund depending on the matter.
For any issue regarding your order, please contact our Customer Care within 4 hours of the delivery and we will offer you multiple solutions. Our team might ask you to send a picture of the received items to better understand the issue and find the best solution for you. We guarantee your order will be delivered on time! In case the recipient information provided by you was incorrect, Flora D’lite will not be held responsible for any refund and/or compensation arising from delays or deliveries to the wrong person or address. Flora D’lite shall not be responsible for the refusal of the recipient to receive a gift/arrangement nor will a refund be issued in this scenario.
When a bank refund is applied, such refunds will be done only through the original mode of payment of the credit or debit cards used in placing orders through the online payment gateway on the website. We will do our best to process your refund promptly. However, when the bank is involved this cannot be controlled by us.
If an order is cancelled 24 hours before the start of the delivery slot we will do our best to process your cancellation request which might be eligible for a 100% refund depending on the case at hand. Same-day delivery orders cannot be cancelled.
However, the moment we receive your request, our team starts to prepare and coordinate the best quality gifts and flowers for you. It is sometimes very difficult to get cancellation requests complete, due to the fact that our network ranges throughout the country and that upon receiving your request we start preparing for your order to make sure it is delivered on time, therefore it is very difficult to stop or cancel a delivery attempt or a placed order for orders that are already under preparation.
Please Note that all edible and brand items are excluded from the cancellation policy.
Cancellation of order by Flora D’lite
In certain rare circumstances, we may have to cancel your order. In this case, you will be eligible for a full refund or alternate options to choose from.
Such cases might include the inability to confirm or deliver your order, the recipient’s address being outside of our delivery zone, in the rare scenario where the product is not available, or for any reason, we are unable to process your order and we could not find you a suitable replacement after contacting you.
We will be sorry to cancel your order with no refund in cases whereby we have completely prepared your order and we are unsuccessful to reach you or the recipient in a timely manner or we have attempted delivery.
If you are dissatisfied with our product quality and you wish to return the delivered items, please contact our customer care team through our platforms to schedule a pick-up.
We do not currently offer exchanges; however, we do offer full refunds or substitutions on eligible returns whereby the received product is damaged upon delivery.
After Flora D’lite receives the request and checks the quality of the product to be returned, you will receive an intimation confirming if your return request was approved and how long it will take to receive the refund.
We understand that in some circumstances you might request your order to be rescheduled, and we will do our best to accommodate your request. In cases where your order was not prepared yet, you will be able to reschedule the order. You will be able to reschedule your order and will be charged as per our standard delivery fee, for not more than 48hr later so that we can guarantee that the best quality products are delivered.
Please Note that all edible and brand items are excluded from this rescheduling option